HAND MADE PRODUCTS FOR YOUR HOME

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ROSITA TRIAL CLEAR BCKGRD

Payment and Delivery

All payments including all delivery fees, must be made by Paypal.

 

This offers the highest security and gives you the confidence of knowing that all personal details are held safely.

 

Delivery Info

 

We aim to despatch all authorised UK orders within 5 working days. International orders are shipped within 7 working days from receipt of your order.

 

UK Delivery

 

UK delivery is £3.95. Next day delivery can we arranged for £5. There is an option to collect FREE from our shop in HITCHIN.

 

Delivery Times

 

We aim to despatch all authorised orders to the United Kingdom within 48 hours, and within 7 working days from the date of the order for overseas deliveries. Working days are Monday to Friday. However, there may be circumstances beyond our control which delay delivery. We cannot be held responsible for any delays caused by our couriers.

 

If your goods do not arrive when expected please contact us at [email protected] so that we can check progress with our couriers.

 

Returns and Exchanges

 

If you are not completely satisfied with your purchase, please contact us for a returns form and simply return the item or items to us in their original condition within 7 days of receipt. Please include the returns form along with your proof of purchase & ensure the goods are in perfect condition with all swing tags attached. We will issue a refund on receipt, or exchange the item for a different size or colour if you prefer. The items are your responsibility until they reach us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. These terms and conditions do not affect your statutory rights as a consumer.

 

Please accept that we are unable to refund any cost for postage that you may have paid, unless we have sent you an item incorrectly or the item is deemed to be faulty. We reserve the right to charge a 4% handling fee for any refunds.

 

ALL returms will be refunded through Paypal ONLY.